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Reciprocal Technologies Blog

Reciprocal Technologies has been serving the Indiana area since 2013, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

4 Reasons to Ditch That Landline Telephone Solution and Get VoIP

4 Reasons to Ditch That Landline Telephone Solution and Get VoIP

Believe it or not, there was a time when a technology as prevalent as the landline was an exciting new solution for businesses, but that time has long since passed. These days, there are better options available for your communications needs. In fact, these modern tools might just be powerful enough to convince you to ditch your landline entirely in favor of them!

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VoIP is a Smart Move for Your Business’ Communications

VoIP is a Smart Move for Your Business’ Communications

With all the communication tools that businesses use today, there still is no tool you depend on as much as you do your telephone system. Unfortunately for small businesses, the telephone system can be expensive and hard to manage. However, there is a way for you to get a full-featured telephone service with some of the most important communication tools, for a fraction of the price that you currently pay for your current telephone system. That way is through incorporating a VoIP system. 

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Unpacking the Benefits of VoIP

Unpacking the Benefits of VoIP

With the cost of doing business rising, it is not really a surprise that the decision makers at many organizations are looking to save a bit of money where they can. Using cloud platforms to meet business computing needs has proven to be a particularly popular way of doing so, especially when you can consolidate your business’ spending through products like hosted VoIP.

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Have You Considered Hosted VoIP as a Practical Solution?

Have You Considered Hosted VoIP as a Practical Solution?

Many businesses experience a similar scenario when dealing with their telephony—one where an extremely expensive solution limits their capabilities… unless, of course, they are willing to fork over more of their available budget. VoIP, or Voice over Internet Protocol, is another option that can help fix both issues at once. Let’s take a few moments to review how VoIP does this, and what this can do for your business. 

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Good Communication Is a Key to Good Business

Good Communication Is a Key to Good Business

People are known to consider good communication as the foundation to forging and maintaining successful relationships. For businesses, this couldn’t be more true. Solid communications both in the operations of a business and with its customers can set it apart from other businesses that are trying to do the same things. This month, we thought we’d take a look at how small businesses can build a successful communications strategy that allows them to thrive in today’s competitive marketplace. 

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Communication Tools that will Help Boost Your Business

Communication Tools that will Help Boost Your Business

Communication is a key part of doing business. Today, there are a variety of solutions devoted to improving your business’ communications strategy in some way, shape, or form. Here, we’ll go over these solutions, and discuss why today’s business should be invested in most or all of them.

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Why VoIP is a Great Choice for a Business

Why VoIP is a Great Choice for a Business

A VoIP (Voice over Internet Protocol) signal uses the Internet instead of using a traditional phone infrastructure. Let's review the concept of VoIP and how companies can use it to their advantage.

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Tip of the Week: Three Tips to Improve Your Remote Meetings

Tip of the Week: Three Tips to Improve Your Remote Meetings

While remote work can be a hugely popular and successful strategy to ensure your business’ goals are accomplished, remote meetings can often offer up challenges for those that aren’t used to them. For this week’s tip, we’re offering three ways that you can help make these meetings easier to manage.

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Don’t Get Tricked: Phishing Attacks Pretending to be Voicemail Attachments

Don’t Get Tricked: Phishing Attacks Pretending to be Voicemail Attachments

Human beings are naturally inquisitive creatures, which makes it all the easier for us to be convinced of different things. Cereal mascots promise wild flavors that will send kids on a Mom-approved adventure, magazine covers promise countless sure-fire ways to be rid of that stubborn belly fat, and—more sinisterly—phishing attacks promise to be something that they are not. As hackers have found, this tactic has proven to be worth investing time in.

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Unified Communication Brings Big Benefits

Unified Communication Brings Big Benefits

With businesses trying to feel out the situation, there is going to be some anxiety, some indecisiveness, even some fear about reopening too early (or too late). It may be a perfect time, however, to start to look at ways you can innovate your business. One way you can do that is by reinventing your business’ communications platform. 

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What Makes VoIP So Different?

What Makes VoIP So Different?

The differences between VoIP and the traditional method behind telephone services are pronounced enough that comparing them isn’t so much a consideration of one team versus the other—VoIP is in another league, practically an entirely different sport. Let’s go over what makes VoIP (Voice over Internet Protocol) so different, and how this offers greater benefits to businesses.

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The Benefits of Switching to VoIP

The Benefits of Switching to VoIP

Every business needs some sort of telephone system. If you are looking to save some money, a Voice over Internet Protocol (VoIP) platform is a good place to start. However, VoIP can do more than just trim down your communications spend. There are many other options that VoIP can open up for the benefit of your business’ efficiency and productivity.

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Cloud-Based Communications and Your Business

Cloud-Based Communications and Your Business

Cloud computing has been extremely useful for millions of businesses. With Infrastructure-as-a-Service (IaaS) and Software-as-a-Service (SaaS) titles providing sustainable computing options, and many businesses using the cloud for their organization’s data backup, cloud computing has become commonplace as a cost effective alternative to buying all types of IT. Another way that businesses are leveraging their monthly IT budget is on cloud-based communications platforms. This month we thought we would discuss cloud communications and how your business can benefit from making a switch.

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Hosted VoIP Can Improve Customer Service

Hosted VoIP Can Improve Customer Service

Have you ever run into this scenario? You are out of the office working with a customer, or perhaps at a trade show or event, and you really need to deal with an emergency with an upset client. You pull out your phone and give the client a call and make things right. All goes back to normal for a while. A few weeks later the client wants to discuss something else and calls your cell phone directly instead of using the proper channels. You politely try to direct them to use your business line, but as the months go by, they start racking up more and more calls to your cell phone, taking your valuable time when any one of your employees could have helped them.

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Communications You Can Use to Make Doing Business Easier

Communications You Can Use to Make Doing Business Easier

Business success relies entirely on communication. Think about it, a product or a service is entirely useless if there is no way to share or request information. Whether the communication is internal or external, the method upon which your business relies should be simple yet effective. Today, we will analyze the different methods your business can utilize. 

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Can We Get Some VoIP?

Can We Get Some VoIP?

Your business needs a reliable telephone system, that much is true. What if you could get one for a fraction of the cost that you are currently paying? What if that system came with cutting-edge tools that make the telephone company’s offering look like old news? These aren’t hypothetical questions. You can get a full-featured telephone system with built-in options that makes doing business easier than ever, for a fraction of the cost that you are paying right now for your “enterprise” phone system.

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Out of Sight, Out of Mind: Technology You Never Think Of

Out of Sight, Out of Mind: Technology You Never Think Of

For the modern worker, the technology your company provides is a big deal. In fact, it has been known to be a point of contention among younger workers when their organizations don’t provide them with top notch tech. So, to say that there is a focus on technology would be accurate. Regardless of what your business does, there is a good chance that if you use technology regularly that it is made possible by other technology that you’ve probably never heard about. We’ll take a look at some of this mystery tech and how it helps run the tech you have come to depend on at work and at home.

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VoIP Has a Spam Problem

VoIP Has a Spam Problem

Robocalls plague the world’s smartphone users, but have you ever stopped to ask why you receive them in the first place? Why are robocallers able to hide behind a local number so that you pick up the phone? Scammers are actually using a business tool you may have heard of… Voice over Internet Protocol, or VoIP, a modern phone solution that in the hands of anyone else is extremely helpful.

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The Best Extra Features of a VoIP Service

The Best Extra Features of a VoIP Service

We’ve beaten this point into the ground countless times already, but Voice over Internet Protocol, or VoIP, presents clear benefits compared to the traditional way of using a telephone for business purposes. One of the key ways that VoIP does this is by providing features that traditional telephony simply cannot compete with. We’ll be discussing some of the best ways you can augment your VoIP solution with additional add-ons.

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Where Should You Host Your Telephone System?

Where Should You Host Your Telephone System?

The cloud is one of the best ways providers can make their services accessible, but not all businesses have the same needs. Some might host their cloud-based services on-site, while others might outsource the management to a third-party organization. Hosted VoIP is one of the most common ways businesses utilize the cloud, but what makes it better than the traditional on-site method of hosting? Let’s dig in.

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