Indianapolis IT support · Cybersecurity · AI
IT support for Indianapolis businesses that just want IT to work
We’re your outsourced IT department for IT support, cybersecurity and practical AI. A local team that answers the phone, keeps you secure, and fixes problems before they slow you down. One clear monthly plan, no surprises.
AI where it counts. A human touch where it matters.
Get a free IT assessment (317) 759-3972
Real people, locally based
Unlimited help desk, included
Flexible agreement terms
Book your free IT assessment
Tell us a little about your business. A real person from our Indianapolis team will reach out right away.
★★★★★ 4.9 starsFrom 38 Google reviews
Local Indianapolis teamOffice in Keystone, on-site when you need us
24/7/365 support from our own teamNo outsourced after-hours call center, ever
In business since 2013Inc. 5000 Regionals: #68 fastest-growing company in the Midwest (2022)
Trusted by local businesses
What we do
What we take off your plate
From the help desk to the server closet, we handle the tech so your team can get back to work.
Help desk & everyday support
Call, email or open a ticket and talk to a real person who knows your setup. We fix it remotely or come on-site.
Cybersecurity
24/7 monitoring, threat response, staff training and the policies insurers ask for, all in one plan.
Microsoft 365
Email, Teams, SharePoint and licensing set up properly and kept secure, plus help when it acts up.
Backup & disaster recovery
Your files backed up and tested, so a dead server or ransomware doesn’t become a lost week.
Hardware, networks & office moves
New PCs and laptops, Wi-Fi, cabling, servers and moving day, handled from start to finish.
Simple plans
Two plans, one step apart
Start with everything you need to run smoothly. Add full security when you’re ready, or when your insurer asks.
OmniSupport365
Everyday IT, done right. For businesses that want reliable, fully managed support.
Pricing: quoted per user and per computer after a free assessment
- 24/7/365 monitoring
- Unlimited help desk support
- Patch management
- Microsoft 365 cloud backup
- Advanced email protection
- Asset management
- Email signature management
Most protection
OmniSecure365
Everything in OmniSupport365, plus a full security team watching around the clock.
Pricing: quoted per user and per computer after a free assessment
- 24/7/365 security operations center (SOC)
- Managed EDR (endpoint protection)
- SIEM log monitoring
- SASE secure access + private tunnel
- Phishing tests & staff training
- Cyber policies + quarterly vCIO reviews
- Device, password & dark web protection
Have your own IT staff? Our Custom co-managed option lets you pick just the pieces you need. Compare all plans →
AI for business
AI that gets work done, without adding headcount
Not another chatbot that writes fancy emails. We build AI that does real work, connects to the apps and systems you already use, and runs on IT we already secure.
AI Agents
Custom AI workers that handle real tasks like data entry, invoices and reports. They connect to any app or system you use.
AI ReceptionistNEW
Answers every call, books appointments and sends you the lead, even after hours.
Microsoft Copilot
Set up right on the Microsoft 365 you already have, with your files and permissions ready for it.
AI Security & Governance
Rules and safeguards so your team can use AI without leaking client data. Part of OmniSecure365.
We built an AI agent that handles 100% of an accounting firm’s bookkeeping, so they didn’t need the two hires they’d planned.
A real Reciprocal project. Client name kept private.
How it works
What working with us looks like
AI where it counts. A human touch where it matters. We use AI to automate and speed up the routine work, and you always get a real person from our own team when you need one.
1
Week one: we learn your setup
We document every device, account and password, fix the urgent stuff first, and get your team set up with our help desk. Onboarding usually takes about four weeks, and can move faster depending on your business.
2
Day to day: we keep it running
We watch your systems 24/7, patch them, and pick up when your team calls. Most issues get fixed remotely in minutes.
3
Every quarter: we plan ahead
We sit down with you to review what happened, what’s aging out, and what’s worth budgeting for next. No surprise invoices.
Reviews
What our clients say
★★★★★Google review
“Quick response with the information I needed to connect a new I phone 16 Pro!”
D
Doug AldridgeGoogle review
★★★★★Google review
“Reciprocal responded to my request for assistance to download an app on my business laptop — it was installed within 10 minutes. Amazing!!!”
C
Cynthia KerstiensGoogle review
★★★★★Google review
“The speed and care with which they handled our concern following a severe storm was much appreciated!”
S
Stephanie MyersGoogle review
★★★★★4.9 stars from 38 Google reviews · in business since 2013Read all reviews →
Our team
Meet the people who answer the phone
No overseas call center. When you call, you get someone from our Indianapolis office.
Matt DillonManaging Director
Chris RussellSenior Engineer
Nathan BanAI and Automation Specialist
Ripley MooreTechnical Engineer II
Mimi ToccoFirm Administrator
Where we work
Local to Indianapolis, on-site when it matters
Based in Indianapolis, we support businesses across Indiana and nationwide.
IndianapolisFishers & NoblesvilleCarmel & WestfieldZionsville+ clients nationwide
Reciprocal Technologies
9229 Delegates Row, Suite 110, Indianapolis, IN 46240
Get directions →
FAQ
Common questions
How much does IT support cost?
Most clients pay one flat monthly bill, priced per user and per computer, based on the plan you choose. We’ll give you an exact number after a free assessment, so you’re never paying for things you don’t need.
How fast do you respond when something breaks?
Critical issues, like your whole office being down, get a response within 30 minutes. High priority within 1 hour, medium within 4 hours, and low within 24 hours. A response means a real tech from our Indianapolis office on the phone with your employee, not an automated email. Client support is 24/7/365, always from our own team.
How hard is it to switch from our current IT provider?
Not hard at all. We do the heavy lifting, including working with your old provider to collect every password and admin login. Onboarding usually takes about four weeks, and can move faster depending on your business.
Bad breakup with your old IT partner? Feeling held hostage? We’ll help you take back control of your systems and data, and handle the handoff so your team keeps working without the headaches.
Ready for IT that just works?
Get a free, no-pressure IT assessment. A real person from our Indianapolis team will reach out right away.