Privacy policy

Who we are

This website, reciprocaltech.com, is run by Reciprocal Technologies, an IT services company based in Indianapolis, Indiana. In this policy, “we”, “us” and “our” mean Reciprocal Technologies. If you have a question about this policy, contact us using the details at the bottom of this page.

What this policy covers

This policy covers information we collect through this website: the forms you fill out, the cookies our site uses, and the emails we send after you contact us or download a guide. It does not cover the IT services we provide to clients. Those are covered by each client’s service agreement.

Information you give us

When you fill out a form on our site, such as a contact, consultation, referral, guide download, newsletter or job application form, we collect what you enter. Depending on the form, that can include:

• Your name, email address, phone number and company name
• What you’re interested in and any message you write
• For referrals, the details you give us about the person or business you’re referring
• For job applications, your résumé and anything else you choose to send

Please don’t send passwords, payment card numbers or health information through our website forms.

Information collected automatically

Like most websites, ours automatically collects some technical information when you visit, such as your IP address, browser and device type, the pages you view, how you arrived at our site and how long you stay. We collect most of this through cookies and similar technologies, described below.

Cookies and similar technologies

Cookies are small files that a website stores in your browser. We use them to make the site work, to understand how people use it and to measure whether our marketing is working.

• Necessary cookies keep the site working and secure, and remember choices like whether you’ve seen a notice.
• Analytics cookies help us understand which pages are useful and how people find us.
• Marketing cookies help us understand which ads and emails lead to inquiries.

You can block or delete cookies in your browser settings. Most of the site will still work, but some features, such as forms remembering your details, may not.

HubSpot

We use HubSpot to run our website forms, manage contacts and send email. When you visit our site, HubSpot may set cookies, including __hstc, hubspotutk, __hssc and __hssrc, which track visits and sessions and connect your browsing on our site with the details you give us if you fill out a form.

Information you submit through our forms is stored in HubSpot. You can read more in HubSpot’s privacy policy at hubspot.com.

Google Analytics

We use Google Analytics 4 to understand how visitors use our site. It sets cookies such as _ga and _ga_<ID> that tell visits apart. Google Analytics reports to us in aggregate, such as how many people viewed a page, and we don’t use it to identify you personally.

You can learn how Google uses this data at policies.google.com, and you can opt out of Google Analytics with Google’s browser add-on.

Advertising

We may advertise on Google. If you arrive on our site from one of our ads, Google may use cookies to tell us that an ad led to a form submission or call. This helps us decide where to spend our advertising budget. You can manage ad personalization in your Google account settings.

How we use your information

• To answer your questions and follow up on your request
• To schedule and prepare for consultations
• To send the guide or newsletter you asked for
• To review job applications
• To improve our website and measure our marketing
• To keep our website and systems secure
• To meet legal obligations

Emails from us

If you download a guide or sign up for our newsletter, we may send you occasional emails about IT, security and our services. Every marketing email includes an unsubscribe link, and you can also ask us to stop by contacting us. We’ll still send messages you need, like replies to your requests.

How we share information

We don’t sell your personal information. We share it only:

• With service providers that help us run our business, such as HubSpot, Google and our website host, who may use it only to provide services to us
• If the law requires it, or to protect our rights, our clients or the public
• If our business is sold or merged, with the new owner, who must protect it in the same way

How long we keep information

We keep information for as long as we need it for the purposes above, or as long as the law requires. When we no longer need it, we delete it or make it anonymous.

How we protect information

We’re an IT and cybersecurity company, so we take this seriously. We use access controls, two-factor authentication and encryption to protect the information we hold. No website or system is perfectly secure, but we work to protect your information and act quickly if something goes wrong.

Your choices and rights

You can ask us to show you the personal information we hold about you, correct it or delete it, and you can unsubscribe from marketing emails at any time. Depending on where you live, you may have other rights under your state’s privacy law. To make a request, contact us using the details below. We may need to confirm your identity first.

Children’s privacy

Our website is meant for businesses and isn’t directed to children under 13. We don’t knowingly collect personal information from children.

Links to other websites

Our site links to other websites, such as our partners and review sites. We aren’t responsible for how those sites handle information, so please read their privacy policies.

Changes to this policy

We may update this policy from time to time. When we do, we’ll change the “last updated” date at the top of the page.

Contact us

Reciprocal Technologies, 9229 Delegates Row, Suite 110, Indianapolis, IN 46240

Phone: (317) 759-3972

Email: helpdesk@reciprocaltech.com

See also our terms of service.