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INDIANAPOLIS
IT services in Indianapolis, from a team based here
Our office is in Keystone on the north side of Indianapolis, so when something needs hands-on work, a technician from our own team is a short drive away. Managed IT, cybersecurity and IT consulting for small and mid-size Indy businesses, plus co-managed IT for larger organizations with their own IT team.
Get a free IT assessment (317) 759-3972
24/7/365 from our own team
Critical response in 30 minutes
On-site help from our office
Book your free IT assessment
Tell us a little about your business. A real person from our Indianapolis team will reach out right away.
★★★★★ 4.9 starsFrom 38 Google reviews
Local Indianapolis teamOffice in Keystone, on-site when you need us
24/7/365 support from our own teamNo outsourced after-hours call center, ever
In business since 2013Inc. 5000 Regionals: #68 fastest-growing company in the Midwest (2022)
Our office
Our office at Lakefront at Keystone
You’ll find us at 9229 Delegates Row, Suite 110, in Lakefront 4 at Lakefront at Keystone, near Keystone at the Crossing. It’s easy to reach from I-465, Keystone Avenue, 86th Street and US-31, with plenty of surface parking.
IndianapolisFishers & NoblesvilleCarmel & WestfieldZionsville+ clients nationwide
Reciprocal Technologies
9229 Delegates Row, Suite 110, Indianapolis, IN 46240
Get directions →
On-site help
Where we go on-site across Indianapolis
Most problems get fixed remotely, often while you’re still on the phone. When a visit is needed, here’s how close we are.
| From our office to | Distance |
|---|---|
| Castleton | 3.7 miles |
| Broad Ripple | 5.7 miles |
| Downtown (Monument Circle) | 12.6 miles |
Approximate driving distances from our office at 9229 Delegates Row. Real travel time depends on traffic.
We also work with offices along 86th Street and the north side office parks, and travel across Marion County, including the south side, when clients need us.
Response
How fast we respond
Every request gets a real person, not a ticket receipt. These are our response targets for remote help, 24/7/365:
| Priority | Example | Response target |
|---|---|---|
| Critical | Your whole office is down | 30 minutes |
| High | Several people can’t work | 1 hour |
| Medium | One person has a problem, with a workaround | 4 hours |
| Low | A request or question that can wait | 24 hours |
A response means a real tech from our Indianapolis office on the phone with your employee, not an automated email.
Services
IT consulting, outsourced IT and network support
Whether you need a whole IT department or a second pair of hands, it all comes from the same local team.
IT consulting
A second opinion on your setup, budget and plans, from people who understand small and mid-sized businesses.
Outsourced IT department
No IT staff? We become your IT department, with an unlimited help desk and a team that knows your business.
Help for your IT person
Already have someone in-house? We fill the gaps with help desk backup, tools and projects.
Networks and office moves
Cabling, Wi-Fi, firewalls and moving into a new space, planned so your team keeps working.
Why local matters
Why an Indianapolis-based team matters
1
Our own people, never outsourced
Nights, weekends and holidays, you get our own team in Indianapolis, not a call center.
2
Someone can actually show up
When a server, switch or printer needs hands-on work, a technician from our office comes to you.
3
We know the local players
We work with the internet providers and equipment vendors around town, so you don’t have to.
★★★★★Google review
“Reciprocal responded to my request for assistance to download an app on my business laptop — it was installed within 10 minutes. Amazing!!!”
C
Cynthia KerstiensGoogle review
Who we work with here
Indianapolis businesses we already support
Our Indianapolis clients include a financial investment firm with 70 employees across 6 locations.
Firms with several offices need the same help desk, the same security and the same standards at every location. That’s the kind of work we do every day.
FAQ
Indianapolis IT questions
Do you only work with businesses inside I-465?
No. We support businesses across Indianapolis and Marion County, and in the surrounding suburbs. See all of the areas we serve.
Can I visit your office?
Yes. We’re at 9229 Delegates Row, Suite 110, Indianapolis, IN 46240, near Keystone at the Crossing. Call (317) 759-3972 first so the right person is there to meet you.
Do you offer IT consulting without a monthly plan?
Yes. Start with a free assessment. We’ll give you a plain-English view of what’s working and what’s at risk, and you decide what happens next.
Do you come on-site?
Yes. Most problems get fixed remotely, often while you’re still on the phone. When something needs hands-on work, a technician from our Indianapolis office comes to you.
Services
What we do for local businesses
Managed IT services
OmniSupport365: monitoring, patching, backup and an unlimited help desk for one monthly bill, priced per user and per computer.
Cybersecurity
OmniSecure365 adds a 24/7/365 security team to your managed IT.
Backup & recovery
Tested backups and a plan to get running again after a failure or ransomware.
Practical AI
AI workers that take on real tasks, so you grow without adding headcount.
IT support for your Indianapolis office.
Start with a free assessment. A real person from our Indianapolis team will reach out right away.