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OUR BASE PLAN · OmniSupport365
Managed IT services in Indianapolis
OmniSupport365 is our fully managed IT plan for small and mid-size businesses. We monitor, patch, back up and support everything for one monthly price, so your team stops losing time to tech problems.
Get a free IT assessment (317) 759-3972
24/7/365 monitoring
Local, on-site support
One predictable monthly bill
Book your free IT assessment
Tell us a little about your business. A real person from our Indianapolis team will reach out right away.
★★★★★ 4.9 starsFrom 38 Google reviews
Local Indianapolis teamOffice in Keystone, on-site when you need us
24/7/365 support from our own teamNo outsourced after-hours call center, ever
In business since 2013Inc. 5000 Regionals: #68 fastest-growing company in the Midwest (2022)
Who it’s for
Your outsourced IT department, without the hiring
Managed IT means we take care of your technology for you, ahead of time, instead of waiting for things to break and sending a bill. It’s a good fit if:
You don’t have IT staffAnd the person who “knows computers” is tired of being the help desk.
Your current provider is slowTickets sit for days and nobody explains what’s going on.
You’re growingNew hires, new offices or new software, and you want it done right the first time.
What’s included
What’s included in OmniSupport365
Everything below comes standard. No add-on fees for the basics.
24/7/365 monitoring
We watch your computers, servers and network around the clock and fix many problems before anyone notices.
Help desk support
Unlimited help by phone, email or ticket, 24/7/365. Call us and a real person from our Indianapolis team picks up. It’s always our own team, never an outsourced after-hours service.
Patch management
Windows, apps and security updates installed and tested on a schedule, so nothing is left open.
Microsoft 365 cloud backup
Your email, OneDrive, SharePoint and Teams backed up, so a deleted file is a quick restore.
Advanced email protection
Filters out phishing, spam and malicious links before they reach your inbox.
Vendor management
We deal with your internet provider, software vendors and phone company, so you don’t have to sit on hold. Included in your plan.
Asset management
A live list of every device you own, its age and warranty, so replacements get planned, not rushed.
Email signature management
Consistent, branded signatures for everyone, managed centrally.
Printer management
We set up and look after your office printers and copiers, so they stay connected and just print.
Getting started
How onboarding works
Switching IT providers sounds painful. We do the heavy lifting, including working with your old provider. It usually takes about four weeks, and can move faster depending on your business. We use AI to automate and speed up the work where it counts, and give you a human touch where it matters.
Day 1
Free assessment
We review your network, devices, accounts and backups, then give you a plain-English report.
Week 1
Handoff & access
We collect passwords and admin access from your old provider and install our monitoring.
Weeks 2–3
Fix & document
We patch, clean up, set up backups and write down everything about your setup.
Week 4
Fully supported
Your team gets the help desk number, and we schedule your first quarterly review.
Response times
Response times and on-site support
Most problems get fixed remotely, often while you’re still on the phone. When something needs hands-on work, a technician from our Indianapolis office comes to you.
“Response” means a real tech from our Indianapolis office on the phone with your employee, not an automated email or ticket receipt.
After-hours coverage: 24/7/365, from our own team. We never hand your calls to an outsourced after-hours service.
| Priority | Example | We respond within |
|---|---|---|
| Critical | Whole office down | 30 minutes |
| High | One person can’t work | 1 hour |
| Medium | Something isn’t right | 4 hours |
| Low | New user, new laptop | 24 hours |
Need security too?
OmniSecure365 adds a full security team
It’s everything in OmniSupport365, plus around-the-clock threat monitoring and the protections cyber insurers increasingly require.
Everything in OmniSupport365, plus
- 24/7/365 SOC
- Managed EDR
- SIEM
- SASE
- SGN private tunnel
- Phishing simulations
- Employee security training
- Cyber policies
- Quarterly vCIO meetings
- Mobile device management
- Password management
- Dark web monitoring
- Application zero trust
Have in-house IT?
Co-managed IT lets your team keep control while we cover the help desk overflow, security tools, monitoring or projects you choose.
Why us
Why businesses switch to us
1
We answer, and we explain
You talk to the people who will fix your problem, and they tell you what happened in plain English.
2
Our own people, 24/7/365
We don’t hand after-hours calls to another team or an overseas firm. Nights, weekends and holidays, you get our own team every time.
3
We’re local
Our office is in Indianapolis. When something needs a person on-site, we can be there.
4
One bill, no surprises
One flat monthly price covers the plan. You’ll know what you pay before we start.
★★★★★Google review
“Ripley and Nathan Ban were quick to respond to my support ticket and solve the problem with me online! Thanks to them and everyone for a very quick response – you guys are great as usual.”
J
Jeff BellABA Advisors
FAQ
Managed IT questions
What’s the difference between managed IT and break-fix?
With break-fix, you call when something breaks and pay by the hour. With managed IT, we watch and maintain everything for a flat monthly price, so fewer things break in the first place, and we’re motivated to keep it that way.
How much do managed IT services cost?
OmniSupport365 is one flat monthly bill, priced per user and per computer. We’ll give you an exact number after a free assessment, so you’re never paying for things you don’t need.
Can you work with our current software and vendors?
Yes. Vendor management is included in your plan, so we deal with your internet provider, software vendors and phone company for you. You don’t have to sit on hold.
Do you come on-site?
Yes. Most problems get fixed remotely, often while you’re still on the phone. When something needs hands-on work, a technician from our Indianapolis office comes to you.
What happens if we want to leave?
We hand over every password and all of your documentation. You’re never held hostage by your IT provider.
Get IT that runs itself, so you don’t have to.
Start with a free assessment. We’ll show you what’s working, what’s at risk, and what OmniSupport365 would cover. A real person from our Indianapolis team will reach out right away.