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CUSTOM CO-MANAGED
Co-managed IT for companies with their own IT team
You already have IT people, whether that’s one person or a full department. Co-managed IT gives them backup: our help desk, monitoring, security tools and project help, on just the pieces you choose. Your team stays in charge.
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★★★★★ 4.9 starsFrom 38 Google reviews
Local Indianapolis teamOffice in Keystone, on-site when you need us
24/7/365 support from our own teamNo outsourced after-hours call center, ever
In business since 2013Inc. 5000 Regionals: #68 fastest-growing company in the Midwest (2022)
Who it’s for
Backup for your IT team, not a replacement
Co-managed IT is built around the people you already have, at any size, including large organizations with thousands of employees. It’s a good fit if:
Your IT person is stretched thinThey’re fixing printers when they should be working on the projects that move the business forward.
You need tools you don’t haveAround-the-clock security monitoring and protection are expensive to buy and run on your own.
A big project is comingA migration, a new office or a security push that needs more hands for a few months.
Pick what you need
Choose the pieces that help your team
Every co-managed plan is different. We build it around the gaps you actually have.
Help desk overflow
We take the everyday calls and tickets, or just the after-hours ones, so your team can focus.
24/7/365 monitoring
We watch your systems around the clock and act on alerts, nights and weekends included.
Security tools and monitoring
Pieces of OmniSecure365, like the security operations center, managed EDR and phishing training.
Patching and updates
Windows, apps and security updates handled on a schedule, so nothing is left open.
Projects
Migrations, Microsoft 365 work, office moves and new sites, with extra hands when you need them.
Planning and strategy
A second opinion on budgets, aging equipment and what’s worth doing next.
How it works
How we work with your IT staff
Good co-managed IT feels like one team. Here’s how we set it up.
1
We agree who does what
We write down which systems and tasks are yours and which are ours, so nobody wonders who’s handling it.
2
We share the work
Your IT staff get access to our ticketing and monitoring tools, so both teams see the same tickets and alerts.
3
We escalate both ways
Your team can hand us the tough or after-hours issues, and we loop them in on anything that touches their systems.
Side by side
Co-managed vs fully managed IT
| Co-managed IT | Fully managed IT | |
|---|---|---|
| Who’s in charge | Your IT team, with us as backup | We run your IT for you |
| What’s included | The pieces you choose | Everything in OmniSupport365 or OmniSecure365 |
| Help desk | Overflow, after-hours or all of it | Unlimited, 24/7/365 |
| Best for | Organizations of any size with in-house IT staff | Small and mid-size businesses without IT staff |
Why us
Why IT teams like working with us
1
We answer, and we explain
Your team talks to engineers who know the work and tell it straight.
2
Our own people, 24/7/365
After-hours calls are never outsourced, so your team can actually take a night off.
3
No turf wars
We’re here to make your IT team look good, not to take their job.
★★★★★Google review
“Ripley and Nathan Ban were quick to respond to my support ticket and solve the problem with me online! Thanks to them and everyone for a very quick response – you guys are great as usual.”
J
Jeff BellABA Advisors
FAQ
Co-managed IT questions
Is co-managed IT a fit for a large company?
Yes. There’s no size limit. Co-managed IT works for organizations of any size, from a company with one IT person to a large organization with thousands of employees and a full IT department. We build it around your team and the gaps you want covered.
Will you replace our IT person?
No. Co-managed IT is built around your team. We take the overflow and add tools and coverage they don’t have, so they can focus on the work that matters most.
Can we keep using our own tools?
Yes. We work with your tools or bring ours, whichever fits. Your IT staff also get access to our ticketing and monitoring tools.
Who do our employees call?
That’s up to you. Some companies send every call to our help desk. Others have staff call their own IT person first, who hands us what they need. We’ll set it up the way you want.
How is co-managed IT priced?
It depends on the pieces you choose. We’ll give you an exact number after a free assessment, with flexible agreement terms.
Can we switch to fully managed later?
Yes. If your needs change, you can move to OmniSupport365 or OmniSecure365.
Give your IT team the backup it deserves.
Start with a free assessment. We’ll look at what your team covers today and where we can help. A real person from our Indianapolis team will reach out right away.