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HEALTHCARE IT
IT support for healthcare practices
Healthcare IT support for medical and dental offices: HIPAA safeguards, an EHR that stays up, secure email and backups, handled by a local Indianapolis team that answers 24/7/365.
Get a free IT assessment (317) 759-3972
HIPAA safeguards
EHR and imaging uptime
24/7/365 from our own team
Book your free IT assessment
Tell us a little about your business. A real person from our Indianapolis team will reach out right away.
★★★★★ 4.9 starsFrom 38 Google reviews
Local Indianapolis teamOffice in Keystone, on-site when you need us
24/7/365 support from our own teamNo outsourced after-hours call center, ever
In business since 2013Inc. 5000 Regionals: #68 fastest-growing company in the Midwest (2022)
HIPAA
What HIPAA actually asks of your IT
HIPAA doesn’t name products. It asks you to protect patient information and be able to show how.
- A risk analysis that looks at where patient data lives and what could go wrong
- Administrative, physical and technical safeguards under the HIPAA Security Rule, like access controls, audit logs and encryption
- Business associate agreements (BAAs) with vendors who can access patient data
- Breach notification rules, strengthened by the HITECH Act, if patient data is exposed
- Documentation of your policies, training and the steps you’ve taken
Keep it running
Keeping your EHR and imaging running
When the EHR is down, patients wait. We focus on the things that keep it up.
Your EHR and practice software
We keep the computers, network and connections your EHR depends on healthy, and work with your software vendor when something goes wrong. Vendor management is included.
Imaging and front-desk devices
Workstations, scanners, printers and check-in devices set up securely and kept updated.
Moving off paper or a new EHR
Switching systems takes planning. We help with the move, the equipment and getting your staff comfortable on day one.
Communication
Secure email, texting and patient portals
Email is where most practices get into trouble: a phishing message, a misdirected attachment, or patient details sent without encryption.
We set up encrypted email and advanced email protection, lock down Microsoft 365 so only the right people see patient files, and help your team spot scams with practical training.
Security that fits a practice
OmniSecure365 adds a 24/7/365 security operations center, managed endpoint protection, phishing simulations and written policies, so you’re ready for audits and insurance questionnaires.
How we start
How we work with a practice like yours
1
We learn your practice
We look at your EHR, devices, network and how patient data moves through the office.
2
We close the gaps
We fix the risks first, like missing two-factor authentication, old devices or backups that don’t restore.
3
We keep it documented
You get the records you need to show what’s in place, and a team that keeps it that way.
Plans
The same plans, set up for your industry
Every industry gets the same two plans. What changes is how we set them up around your software and rules.
OmniSupport365
Fully managed IT: monitoring, patching, backup and an unlimited help desk for one monthly bill, priced per user and per computer.
OmniSecure365
Everything in OmniSupport365, plus a security team watching your business around the clock.
FAQ
Healthcare IT questions
Can you make us HIPAA compliant?
No IT company can make you compliant on its own, because HIPAA covers your policies and people too. We handle the technical safeguards, help with the documentation, and make sure your IT supports the rest.
Do you work with our EHR?
Yes. We support the computers, network and connections your EHR runs on, and we work directly with your EHR vendor when there’s a problem, so you don’t have to sit on hold.
Do you support dental offices?
Yes. Dental and medical offices have the same HIPAA rules and many of the same needs, like imaging workstations, front-desk devices and secure email.
What happens if our office internet goes down?
We can set up a backup internet connection that takes over automatically. See networking and office moves.
IT that fits the way your industry works.
Start with a free assessment. We’ll look at your software, your rules and your busy seasons, and show you which plan fits. A real person from our Indianapolis team will reach out right away.