IT support questions, answered

Each plan is one flat monthly bill, priced per user and per computer, quoted after a free assessment, so you’re never paying for things you don’t need. See how the plans compare on the compare plans page.

We offer flexible agreement terms. We’ll go over the options with you during your free assessment.

OmniSupport365 covers 24/7/365 monitoring, unlimited help desk support, patch management, Microsoft 365 cloud backup, advanced email protection, vendor management, asset management, email signature management and printer management. OmniSecure365 adds a full security team. Compare the plans.

Projects and new hardware are quoted separately. Everyday support, monitoring and everything listed in your plan is covered by the monthly price.

No. Help desk support is unlimited and included in both fully managed plans, 24/7/365, from our own team.

Our fully managed plans are built for small and mid-size businesses. For larger organizations with their own IT team, co-managed IT works at any size, including companies with thousands of employees.

Not hard at all. We do the heavy lifting, including working with your old provider to collect every password and admin login. Onboarding usually takes about four weeks, and can move faster depending on your business.

Bad breakup with your old IT partner? Feeling held hostage? We’ll help you take back control of your systems and data, and handle the handoff so your team keeps working without the headaches.

Usually about four weeks, and it can move faster depending on your business. We use AI to automate and speed up the work where it counts, and give you a human touch where it matters.

We hand over every password and all of your documentation. You’re never held hostage by your IT provider.

Yes. Vendor management is included in your plan, so we deal with your internet provider, software vendors and phone company for you. You don’t have to sit on hold.

Yes. Co-managed IT gives your team backup on just the pieces you choose, like help desk overflow, security tools or projects.

Critical issues, like your whole office being down, get a response within 30 minutes. High priority within 1 hour, medium within 4 hours, and low within 24 hours. A response means a real tech from our Indianapolis office on the phone with your employee, not an automated email. Client support is 24/7/365, always from our own team.

We do. We’re available 24/7/365 and never hand nights, weekends or holidays to another team or an overseas outsourcing firm. Our clients get us every time.

Yes. Most problems get fixed remotely, often while you’re still on the phone. When something needs hands-on work, a technician from our Indianapolis office comes to you.

Call (317) 759-3972 or email helpdesk@reciprocaltech.com. See the client support page for more.

No. Most attacks are automated and hit thousands of businesses at once. Small businesses are often easier targets because they have fewer protections.

Yes. We help you put the right protections in place and document them, so you can answer auditors, insurers and clients with confidence. See our pages for healthcare and accounting and CPA firms.

Yes. We help you answer it accurately. Many of the questions, like endpoint protection, security monitoring, staff training and written policies, line up with what OmniSecure365 covers.

No. The best place to start is one job that eats hours every week. A free AI consultation will help you find it, and we’ll tell you honestly if AI is the right fix. See AI for business.

That’s not the goal. AI workers take repetitive work off your team’s plate so they can focus on customers and growth. It means you can grow without adding headcount.

It depends on how your team works, which is why we measure it in hours saved during a pilot instead of guessing. If it doesn’t pay off, we’ll tell you. See Microsoft Copilot.