Communication is known for being the key to any successful relationship, and a business relationship is no exception. The benefits of clear and concise communication include greatly heightened efficiency in your processes and significant cost savings to boot. However, poor communications can easily have the opposite effect. Let’s go over three tools that today’s businesses should be using to give their teams the best chance of living up to the first option.
Instant Messaging
Email offers quite a few benefits, as we’ll touch on momentarily, but prompt response time is very rarely one of them. Therefore, for many quick questions in the workplace, instant messaging is the best option. Rather than waiting for someone to check their inbox or noisily ringing their desk phone and disturbing everyone around them, an instant message allows you to directly reach out in a much more subtle way. In addition to this, IMs and the group chats they support are a pretty effective way to build up your company culture by allowing your team members to participate in a reasonable amount of off-topic conversation.
As we’ve already mentioned, email offers businesses and their users significant benefits where their communication needs are concerned. As an effective and professional way to communicate with others whether they are inside or outside of your organization, email is undoubtedly crucial to a modern business’ capacity for success, but that all depends on how well its chosen email platform suits its needs. There are a few questions that need to be answered in order to properly strike this balance—for instance, whether you’ll host your own email server in-house, or you plan to turn to an external provider and outsource this responsibility to them. The big questions are whether or not you have the necessary budget available, and the level of expertise with technology management within your organization’s ranks to do so.
Voice over Internet Protocol, or VoIP
While the written word plays a critical part in any business’ communications, the use of the telephone is still alive and well. That being said, the technology behind it has certainly improved with the times. Nowadays, businesses have the option to adopt Voice over Internet Protocol, or VoIP. With this approach, the dedicated connection to the telephone company that incurred extra costs for companies is replaced by the connection you already have to the Internet. This means that you can use a desktop, laptop, or smartphone and some basic software for your phone needs, plus the features the traditional phone could offer (and many it couldn’t).
Take Advantage of All Three of These Impactful Tools Via Unified Communications
Rather than trying to manage a piecemeal hodge-podge of disparate communication methods, the unified communications platforms available today give you one, centralized option for your team to use. This both makes your communication tools easier to manage and provides you with valuable reports about your use of them all. Reach out to us for more information about unified communications and how you can make the switch by giving us a call at 317-759-3972.
