IT support is one of the most important parts of any modern business simply because it’s just not feasible to run a business without any form of technology at its core. For example, most businesses rely on email and other forms of communication, whereas stores might require access to a point-of-sale software to sell their wares. Either way, it’s critical to the success of most businesses, and where there’s technology, there is bound to be someone who needs to manage and maintain it.
Depending on the type of business you run, you might already have some sort of IT maintenance put in place for your organization. Some small businesses don’t have the budget to hire a comprehensive in-house IT department. In cases like this, your employees are given the responsibilities of taking care of their own technology solutions. While this might seem like a good way to approach technology, it’s actually the opposite–your employees likely aren’t trained in how to properly do this, so it could wind up being more expensive than you might think.
Imagine that an employee’s workstation needs to be updated in some way with the latest patches and security updates. They might try to do this, but they mess up the process and their PC is out of commission for the remainder of the day (or until someone gets around to fixing it). This means that not only do you have to waste time and effort on a second implementation process, but you also have to pay the employee for the time they spend waiting for the device to be fixed. This is called downtime, and it’s one of the biggest reasons why you don’t want to risk untrained technicians applying patches or administering IT maintenance.
Now imagine what happens when you do actually have an in-house IT department managing your technology maintenance. While they might be true professionals in their chosen craft, how do they spend their days? Do they throw away countless hours on IT support that could easily be accomplished by a dedicated help desk? Do they run in circles trying to keep up with their work? If you overload your in-house IT department, it can be like not having one at all.
These reasons and more are why a lot of companies have turned toward outsourcing for their IT needs. By working with a managed service provider like Reciprocal Technologies, you can leverage IT support as a service, meaning that you get all-you-can-eat IT maintenance based on your service level agreement. If you don’t have an in-house IT department (and even if you do), it’s a great way to supplement your business with accessible and affordable services. To learn more, reach out to Reciprocal Technologies at (317) 759-3972.