Managed IT Services in Indianapolis
by Reciprocal Technologies

5 Highlights of Our Support Model

Our managed IT service is a full-coverage model where Reciprocal Technologies monitors, maintains, and troubleshoots your technology stack every day. You get predictable service, fast response, and clear accountability.

• 24/7 monitoring and alerting for servers, workstations, network devices, and critical applications with real-time ticket creation and triage.
• Help desk support for password resets, MFA issues, printer problems, Teams and Outlook errors, and line-of-business app tickets, with documented resolutions
• Endpoint protection and patch management that deploys Windows and third-party updates, checks compliance, and closes common exploit paths.
• Backup and disaster recovery that runs verified backups, performs restore tests, and supports ransomware recovery planning for Microsoft 365 and on-premise systems.
• Security-focused administration for Microsoft Entra ID, Microsoft 365, firewall rules, VPN access, and conditional access policies aligned to your risk profile.

Why Choose Reciprocal Technologies?

We deliver Managed IT Services in Indianapolis & across the Midwest with disciplined operations, clear reporting, and qualified engineers who stay accountable for outcomes.

You get a single team that documents your environment, manages vendors, and keeps systems stable without surprise gaps in ownership.

Our services include SLAs, escalation paths, and a structured ticketing workflow. You’ll see response times, root cause notes, and recurring issue tracking. We assign a primary engineer and maintain runbooks for onboarding, offboarding, and common incidents. That reduces downtime and shortens resolution time when something breaks.

Reciprocal Technologies is a professional, expert partner for Indianapolis-area businesses that need reliable support across Microsoft 365, Windows, networking, and security. We standardize tooling for monitoring, remote support, and patching, then tailor policies to your business goals. We also run quarterly business reviews (QBRs), map risks, and plan refresh cycles for switches, firewalls, endpoints, and backups.

You’ll get straight answers, written recommendations, and a service plan you can budget for.

Signs You Need Professional IT Management

Outsourced support is the right fit when internal teams can’t keep up with operational load, security demands, and user expectations. These signs often show up fast in growing organizations:

• Patch compliance stays low. Endpoints miss Windows updates, third-party apps lag behind, and you can’t confirm CVE exposure. Technicians spend hours chasing devices that never check in.
• Ticket volume spikes and response drags. Users report slow logons, Teams call drops, and Outlook profile corruption. Issues repeat because nobody documents fixes or performs problem management.
• Backups run, but restores fail. You see green check marks yet recoveries time out, permissions break, or backups exclude key datasets. A restore test exposes missing SQL dumps, stale snapshots, or unprotected Microsoft 365 mailboxes.
• Security controls stay inconsistent. MFA isn’t enforced for all accounts, conditional access rules look messy, and local admin rights spread across laptops. You can’t track EDR alerts, risky sign-ins, or firewall rule changes.
• Network reliability drops. Wi-Fi coverage varies, switches run outdated firmware, and VLANs lack documentation. VPN users disconnect, DNS issues surface, and you don’t have clean diagrams for troubleshooting or audits.

FAQs About Managed IT Services in Indianapolis

Our plans cover day-to-day support plus proactive maintenance for your users and systems. Reciprocal Technologies scopes services around endpoints, Microsoft 365, networking, security, and backups.

What is included in your managed services?

It is an ongoing service where we monitor systems, handle tickets, apply patches, manage accounts, and support security and backups for a flat monthly fee.

When should we switch to managed services?

You should switch when ticket backlogs grow, security alerts go unreviewed, patch compliance slips, or a single internal admin carries too much risk.

Why do businesses choose Reciprocal Technologies?

Teams choose us for clear SLAs, strong documentation, consistent tooling, and expert troubleshooting across Microsoft 365, identity, endpoints, and networks.

How does onboarding work?

Onboarding starts with discovery, access validation, and asset inventory. We set up monitoring, remote support, patch policies, endpoint security, and a ticketing workflow, then remediate urgent gaps.

Can you support co-managed IT with our internal staff?

Yes. We can split responsibilities, share documentation, and run escalations while your staff keeps control of strategy or specific systems.

Does managed IT include cybersecurity?

Yes, our services can include endpoint protection, MFA, conditional access, security monitoring, and incident response coordination, based on your selected service tier.